MakeMyTrip.com — Refund of hotel due to non availability of room

Address:

Pune, Maharashtra

I am captain rohan khisti from pune . I had got my honeymoon booking done through make my trip to kerala from 03 jan 2014 to 8th jan 2014 . The initial stay at munnar thekady and allepey was good . Then we arrived in kovalam and we were shocked to see the hotel which was given to us . We reached there at 12 pm on 7th jan and we were made to sit in the hotel till 2.30 . At 2.30 we were told that the rooms are not vacant and we will have to wait for another 2 hours . We immediately contacted your travel advisor ms ekta . She didnt respond to our complain . Then we got a call from your delhi office and i spoke with ms pooja . Instead of solving my problem she connected my call to the hotel manager . She just got away with my complain by connecting the my cal, to the hotel manager .I had to fight with him .In between all this me and my wife were standing at the hotel . At 4.30 pm also the rooms were not ready . I had to spent a day in kovalam and my 7th of jan kovalam tour was totally spoilt and we ended up spending time in the hotel parking .In all this when i was trying to call mrs ekta and ms pooja they were very rude to me and were just trying to get away with the complaints
Thats when i decided to get it written from the hotel staff. I got it written from the manager that there is no availability of rooms and finally we checked in another hotel spending 8000 extra . The response of your team was very poor and i am really dissatisfied with make my trip.
I called up ms ekta on 11th of jan . She informed that she is on leave and will get back to me once she joins on 13th jan . But i never received a call from her . I have all the call proofs and will attach it if necessary . At present i am attaching the written copy of the manager saying the rooms were not available and a photo of him signing the same .
I request you to look into my grievance and take the necessary action and i also request to get the money of the hotel refunded as soon as possible .


Thanking you in advance .
Pfa the letter of the hotel and the photograph
My contact number is [protected] and [protected]