[Resolved]  MakeMyTrip.com — Regarding fraudulent Kashmir package provided

I am Navneet Gupta and my MakeMyTrip Booking ID no. is IN1406B0S062953. I was provided with a Kashmir package. I was happy and agreed with all the promises made by MakeMyTrip. They showed me many pictures through email and won my appreciation. My expectations for a wonderful holiday were sky high. However, in reality I was highly disappointed as I got the contrary of what I had paid for and all my hopes for a great holiday in Kashmir were terribly crushed. MakeMyTrip ensures its clients that their executives visit the hotels that they provide in the package. However, I have no words to express the third class hotels which I was provided with. An ordinary hotel offers so much more. Whatever I have experienced in this Kashmir trip, I informed the Sales Executive department and also to the person who had provided me with this package through phone and mobile sms from time to time. However, I was assured that all will be well but nothing as such happened. Whatever MakeMyTrip provided us with regard to transport, food and hotel stay was disgusting. We were charged for water and tea as well, which are generally complimentary. The car provided to us for travel purpose was fine, but the driver was a horrible person. He back answered us and didn't show us all the places listed in our package. On the Dal Lake, the Dal View Resort hotel which is inside the Dal Lake, had a huge nuisance with regard to the shikara ride to the hotel and back to the main road. We had to pay Rs 50 from our pockets for a one-way ride each time we came out of the hotel. We spoke to the Manager of this hotel and MakeMyTrip regarding this. Each of them told us to contact the other for this issue. Due to this we have lost heavily in monetary terms for this trip. Also, our holiday was a bitter experience. MakeMyTrip has failed to keep up to its word and failed to help us in any which way possible. When they wanted our business, they called me on my international no. (Muscat mob no). Now, they are not even answering our calls or replying to us through email. When MakeMyTrip can't fulfill its commitment, why is it in operation? Now, who will compensate me for this precious time and loads of money I lost not to mention the disapointment I faced throughout my holiday. It is my sincere request to you to help me get my well deserved compensation from MakeMyTrip in terms of the money I lost. Also, I request you to put a ban on such hotels which are a true shame to the traveller who has come from miles away for a good holiday in mind. If you would like to read a day-to-day experience of what I went through during my Kashmir package, I can send you the same as well. Please let me know.
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Aug 13, 2020
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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MakeMyTrip only knows how to break the joys of a trip. They should be called 'BreakMyTrip' instead of MakeMyTrip. Hotel Fifth Season in Pahalgam, Royal Dandoo Resort in Srinagar, Peacock Houseboat Group of Hotels, etc. are very disappointing. Do not get fooled by their beautiful pictures on internet. Please make your own enquiries before you pay MakeMyTrip for a holiday package.

-Charishma, Pune (I am giving a 5 star rating to the above complaint as I totally agree with all the points listed above).

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