[Resolved] MakeMyTrip.com — Seams Original Flight No. 9W-503 changed to 9W-6607 so as to miss connecting Flight 9W-2613 to accommodate other Passengers | |||
Dear Sirs The seemingly deliberate action on your part so as to change the original scheduled Flight 9W-503 to 9W-6607 so as to miss my connecting Flight 9W-2613 was most unbecoming and unexpected from MakeMyTrip.Com. Was this done to accommodate some one else? I will have to think twice to use the Services of MakeMyTrip .Com in future. I have been advised to lodge a complaint with the Consumer Forum for 1) Deficiancy in Service, Physical Hardship and Mental Agony. Booking ID- NN[protected]. Airline Pin.NAUYIR and GRZUDK. Reservation No. 8QY8lE. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
MakeMy Trip.com seams to have a standard phrase "" Your problem stands resolved""
1) Please explain to me ""What stands resolved.""
2) What is ""The resolution provided for my satisfaction.""
3) Neither an explanation to my question as to why the original flight 9W-503 was changed to 9W-6607 so as to miss the
connecting flight 9W-2613 given.
4) An apology by the Company for 1) Deficiency of Service. 2) Causing Physical Hardship and
Mental agony.
Thomas Joseph Thayil.
1) Please explain to me ""What stands resolved.""
2) What is ""The resolution provided for my satisfaction.""
3) Neither an explanation to my question as to why the original flight 9W-503 was changed to 9W-6607 so as to miss the
connecting flight 9W-2613 given.
4) An apology by the Company for 1) Deficiency of Service. 2) Causing Physical Hardship and
Mental agony.
Thomas Joseph Thayil.
Dear Thomas Joseph Thayil,
Greetings from Make My Trip !!
We are sorry to read about the issue.
Further in reference to your complaint, please note that airline schedule happens because of various reasons that might be due to any real time technical issues, change in operation timings, adverse weather conditions or due change in aircraft and various other reasons as well for which airlines reserves the complete rights. Now in this booking we have checked and found that on multiple occasions we have intimated you regarding change in schedule from our end.
Please note any involuntary change is being made by the airlines and travel agency doesn’t have any rights over such schedule changes.
Please accept our sincere apologies for the inconvenience caused to you.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip !!
We are sorry to read about the issue.
Further in reference to your complaint, please note that airline schedule happens because of various reasons that might be due to any real time technical issues, change in operation timings, adverse weather conditions or due change in aircraft and various other reasons as well for which airlines reserves the complete rights. Now in this booking we have checked and found that on multiple occasions we have intimated you regarding change in schedule from our end.
Please note any involuntary change is being made by the airlines and travel agency doesn’t have any rights over such schedule changes.
Please accept our sincere apologies for the inconvenience caused to you.
Assuring you best of our services.
Team-MakeMyTrip Care
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Thank you for your feedback. We are glad to know that your problem stands resolved and you are satisfied with the resolution provided.
Assuring you the best of our services in future.
Team-MakeMyTrip Care