MakeMyTrip.com — Worst Kind of experience with MakeMytrip.Com

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New Delhi, Delhi

My MMT booking ids - IN1505B1S212618, IN1505B1S212759 My MMT complaint reference ids[protected],[protected] Amount Paid - Rs. 41, 968 Mode of Payment - Net Banking Phone no - [protected] We are a family of 4 who had booked the tour package - Amazing Ladakh with Pangong stay (8 nights/7 days) from 7th June, 2015-14th June 2015 from Delhi-Leh-Delhi, via Mrs Kamlesh Kaur, a pre-sales executive working for MMT, on 24th May. Issues faced - 1. Could not board charter plane (tickets booked by MMT) to Leh (included in the Amazing Leh with Pangong Stay package) even though had checked in early with my family (a total of 4 members). The reason was that my mother was not well and was vomiting, so we were stranded after security with her. Since T3 (the terminal from where our flight had to take off) at 5am in the morning on 7th June, a Sunday, is a silent airport, no call was made for boarding start and last boarding call, also the boarding gate was very far from the toilets. So when we realised looking at the boarding pass that boarding closes 25 mins prior to take off, me and my brother tried to contact the MMT support number present on the Trip voucher, who did not respond. Also, neither the airlines called our names for boarding, nor any MMT representative who should have been present at the airport to ensure all the people for MMT trip should board (because it was a charter flight booked by MMT), was present or responded to the numbers provided, as mentioned before, to help us out of this situation at the silent airport T3. Even after trying to call the customer support, which opens at 9am so many times, the only response we got was that we should call up on Monday when the main team works, leaving us stranded and no concern regarding our pre-paid pre-booked packages. Neither did the pre-sales staff Kamlesh Kaur call to know the reason for us not boarding the plane, neither did Swati Pasrija and Sneha Sindroja, the concerned MMT people for our booking ids, help or show concern. Finally, the tour manager in Leh asked us to book another flight (on the assurance that our trip will continue), then Jet Airways refused to adjust the missed flight to another flight because it was a charter flight ticket. So had to spend the whole day in Delhi, searching for a hotel, with my mother not well. I had to book the next day tickets from MMT for GoAir flight to Leh, amounting to Rs. 41, 968, and pay for travel to a hotel, hospital and stay for the night in Delhi. Issue faced while on Trip - 2. The escort/support vehicle deserted us while leaving from Pangong Tso (on the 6th day of 7 day itinerary), knowing my mother's situation had worsened due to low oxygen, so we had to stop at PHC Tangste for 4-5 hours before we could continue back to Leh, where all the 3 families associated with the shared (4+2) cabs, reached by 8 in the evening. I did not expect MMT to be so negligent when it came to the health and safety of the tourists. As per medical reports, her Oxygen level had gone down very drastically and immediate help of the escort vehicle was not available. 3. Earlier while making an online booking, i had called up MMT's customer support regarding an issue. Mrs. Kamaljeet Kaur talked to me and convinced me that i should go ahead with 2 booking ids for my family, but we would still get to travel in the same cab, which would have 2 more people. This was a false promise because in Leh, our Tour manager had 7 families, 2 couples and a group of 4 boys to adjust in 6 cabs. There was no way he could have appeased all, and since our booking had 2 ids, he asked us to adjust with 2 other families. This was a pathetic experience since you cannot expect 3 families to share 2 cabs, happily. This same reason made the other 2 families to halt at PHC Tangste, because 2 o[censored]s were sitting in one cab, and the parents in another. Such practise of giving a false promise while convincing a customer to book with MMT is not at all acceptable. 4. I would never ever book trips with MMT again, because of the bad experience faced not only by us but also expressed by a majority of the 36 people travelling with us. If due to bad weather a part of the trip (here Nubra Valley stay - 2 day trip) could not take place, MMT should consciously rearrange the itinerary, if there are available days (which we had with us) or else refund the amount so that we can conduct that trip ourselves. In our case, we had bad weather conditions for 1 day (3rd day of 7 day trip), on which after much pursuasion we completed activites scheduled for the last day. Now we had 4 days and 2 trips (Nubra Valley stay and Pangong lake stay) pending but neither could the tour manager rearrange the dates (giving reasonthat once a booking is made, they cannot change it), neither did MMT refund us the amount so that we could go ahead with it ourselves. This is fooling the customers and duping them of their money and for this particular reason I am not inclined to take a trip again with MMT. My MMT booking id for the GoAir flight tickets - NF[protected], booked by us to catch up with the tour on the second day (8th June) at Leh. The airline PNR/E-ticket number - EEP3CJ. I want MMT to refund the amount (Rs. 41, 968) for the extra air tickets i had to pay because of the reasons mentioned above. I had already discussed this issue on 7th June with one MMT representative, Ankita, before leaving for Leh and she had asked me to take it up later with MakeMyTrip once we returned. Also, refund of reasonable amounts out of the total tour expenses paid by us for the missed day and the harrassment by MMT team, leaving us stranded at the airport with no concern and neglecting the importance of safety during the trip. Hoping for a quick followup and a positive response from this forum.