[Resolved]  MakeMyTrip.com — Wrong booking of Flight tickets and Exorbitant amount charged for cancellation of Airline Tickets

Address:

Chennai, Tamil Nadu

I had enquired for Flight tickets from Chennai to Kolkata and back on 31/12/2014 on your website.For Chennai to Kolkata I was shown INDIGO Flight 6E527 scheduled departure from Chennai at 6.00 am on 01/01/2015 and for return from Kolkata to Chennai was shown INDIGO Flight 6E271 scheduled departure from Kolkata at 6.30 a.m. Total amount of fares for round-trip was around Rs.19667/- Hence I proceeded to book the tickets. After long wait without going into the details of the flights as I already had clicked for booking based on previous screen, I proceeded to pay through my Debit Card. But to my horror, when the payment was made, I realised that I was duped in the previous page and From and To destinations were interchanged i.e. instead of booking tickets from Chennai-Kolkata-Chennai, Make my trip had booked Kolkata-Chennai-Kolkata. Being shocked at being cheated like this by renowned Travel Website, I immediately went for cancellation. Again I was in for a shock when I was informed of being refunded only Rs.15877/- and rest of the amount charged for cancellation. Being a renowned Travel Site, It does not behove you to such malpractices. Hence I would request you to refund Rs.3790/- deducted for cancellation and oblige so that I do not have to raise this issue to appropriate legal authority of the country. Regards Md. Danish Mustafa Ashok Leyland Ltd. Guindy, Chennai [protected]