Malabar Gold & Diamonds — Golden gain scheme payment and the behaviour of the manager

Address:

Thiruvananthapuram Kerala

I am a regular customer of MalabarGold.I have enrolled third time for the Golden gain scheme.I have completed the payment installments and went Malabar Gold Trivandrum showroom for purchasing gold under the above said scheme.I selected a pair of anklets and the salesman said that the making charge of that particular item is 15percentage and we can purchase the same by paying 5.9 percentage making charge.I said that I have given an information that we can purchase the ornaments without paying the making charge (upto 16percentage) under this particular scheme.Hearing this, the salesman called his manager and the manager talked to us arrogantly.His behaviour is very rude.He explained the rules regarding the making charge.but his behaviour forced us to write this complaint.Because of his arrogant behaviour, we decided not to purchase ornaments from Malabar gold and I said 'I need refund, I lost the trust in your company".Then he said "Refund cannot be done.There are many ornaments here.You have to purchase ornaments which is having 5percentage making charge." It is not he who decides our choiceThis is not the way of behaving or treating a customer.Then I said about the refund policy which is written on the payment book. Then he called somebody else over phone and said that it takes much time for refund.Actually we are not even think about refunding the amount.Only because of his bad treatment upon as forced us to request refund.Otherwise we would have purchase the ornament.Again we said, "It's okay, then how can you reduce the making charge? If you can do something for reducing te making charge, you please do" .Then he said, "you pay 5.9 percantage rudely. Then I decided that that is our last visit to Malabar Gold.Very poor customer service we got..., "Buy if you want" is the attitude of the manager towards us.Anyway I requested for refund at last.Then the so called manager said, "I don't know when will refund happen...you wait for 4or 5 weeks" .It is not the right way.
I need solution for this problem.
I can say that the salesman is Amal and his attitude and behaviour were goot but the problem is with the manager.