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I bought REFRIGERATOR- SAMSUNG RS58K6417SL from sargam electronics on 14/10/16, invoice no-JNKP-2-2871, started facing problem from day one. my complaint was that i was not able to use the "ICE", the feature of ice making was not working..the complaint was registered to Mr.Vipin-[protected] (floor manager - sargam electronics janakpuri) on 16/10/2016. i had not received any call or any feedback from the company -samsung .
then there were about six complaint made to company as well as to Sargam Electronics, the engineers who came from service centre dwarka sector-7.were unable to figure out the faults.
it was Mr.Haron- [protected] (Samsung company man) who lastly took pain to declare and identified that there is a manufacturing fault with the DOOR on 12th of December 2016.
As a customer, Mr.Haron along with Mr.Usman -[protected]( Samsung Engineer) lodged and registered the complaint and a replacement of my fridge was approved by the company and the factory.
as of now i am clue less whom to approach for my replacement of my fridge, no one is responding to my call any more.
please Advice.
regards,
praveen -[protected] Was this information helpful? | 
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