Mango Cabs — taxi service

We have been happy customers of mango cabs for nearly 5 years now and always relied on them for keeping time. Their customer service was also quite commendable, until this set of experiences. We had a flight to board for which the cab arrived nearly an hour late. The driver seemed to be the least bothered about being irresponsible and does not even get out of the cab to help load our luggage so we can get moving quick. Travelling with an infant can be hectic as it is, and while racing to the airport, the cars is out of fuel. At this point, we are at our wits end cos we are nearly sure that we won’t make the flight. We had to be at our destination the next morning for urgent reasons and there was no other travel means except for travelling by road which would be harrowing for all o[censored]s. We couldn’t get on our flight. Luckily (We’ll not so lucky, we lost a good sum of money), there was another early morning flight. We got back home and again booked a cab from them. We demanded that we should not be charged for the trip and they did agree but honestly is it just about the money? We specifically asked them to reach about 15 minutes early, but yet again they reached 10 minutes late. Frankly, the 10 minutes wouldn’t really have bothered us if we hadn’t already missed one flight and then when we asked the driver why he was late despite the specification to arrive early, he started abusing us in a manner of ranting that he had to get out of bed in the wee hours because o[censored]s. We had hardly had a couple of hours’ sleep and still kept a good face while the driver asked us to go ask mango cabs for a refund for our missed flight instead of blowing steam on him. All we asked him, was the reason for him not keeping time. We stopped talking seeing his manners. We did make the flight this time, and on contacting mango cabs to report the ill-mannered driver, he didn’t entertain us much. Instead, after dropping our call, he called us back from a different number and harassed and abused us in the local language. We repeatedly asked him his name but he didn’t share it.