[Resolved]  Marrow — Suspension of account

Address:393, Second Cross, Dollars Colony JP Nagar 4th Phase, Bangalore, Pin 560078
Website:www.marrow.com

I am a Marrow plan C user. I have marrow open in two phones of mine because one of them was in repair previously. Today while I was studying from it, unknown to me my younger brother who was using my phone, opened a video on it. I realised it when a message popped on my phone that videos were playing on two devices and the moment I rushed to find the cause, they had suspended it. I have never shared my account with anyone and never will. I tried to explain the same to them. That never before have I been in violation of any terms or conditions. I even asked them to monitor all my past log ins or monitor my account as I have never violated any rule before. But now they are asking me to buy 12 months subscription or else they won't lift the suspension. I still have 6 months of my current plan left and I cannot afford anymore. I have my FMGE exam this december and even a day without marrow is losing a lot of time. Please help me.
My marrow email id is priyal.[protected]@gmail.com
+1 photos
Was this information helpful?
No (0)
Yes (2)
Jul 20, 2022
Complaint marked as Resolved 
They have now unblocked my account after my agreeing to two terms that I will never share my account details with anyone and that henceforth I can only use it on one device instead of two. If I change my device, I have to first notify them of the same.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    393, Second Cross, Dollars Colony JP Nagar 4th Phase, Bangalore, Pin 560078
    India
    File a Complaint