Maruti Air Couriers & Cargo — Parcel not delivered after 5 days

Address:Shop no 1 to 3 chamunda paradise, behind jivan vikas hospital sahar rd, koldongari Andheri (E) Mumbai 400069.

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I have sent a parcel for Talegaon on 31 March 2021 and it has still not reached there. The agency owner of Kandivali Mr. OM Prakash said it will reach destination in 2 days and hence the parcel was handed over. Now he is not ready to answer the calls and is speaking in an unprefessional manner. The parcel contains gift and some sweets which had to be delivered before 4 April 2021 since it was sent for birthday. Saturday I called to enquirew about the parcel, I was told that it will be delivered today morning and when I tracked the parcel, it is reached Pimpri office at 9.36am on 3rd April 2021 and the status is still the same today. When called at Andheri office, they said the parcel reached their office on 2nd April 2021. Why was the parcel kept for 2 days in Kandivali office? Is this the service you provide? if you cant deliver things on time dont promise your customers. Absolutely pathetic and disgusting service.
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    Shop no 1 to 3 chamunda paradise, behind jivan vikas hospital sahar rd, koldongari Andheri (E) Mumbai 400069.
    India
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