[Resolved]  Matrix Cellular — Bill Overcharged

Address:

Pune, Maharashtra

Dear sir, I flew to Australia for about 2 montsh and took a matrix sium from International Airport Mumbai.The plan was of Rs. 5000 (as such which i was informed). My credit card details were taken from me.(which was a huge mistake from my end) I was not at all informed that : A.) The sim needs to be returned. B.) The wareaboots of the plan. The Rs. 5000 was deducted(along with some tax) one fine day when i was in Australia. Now since the plan was only for a month hence i did not paid any heed to it and thought that the plan got closed. Post which one day i got 5 messages getting a transcationof 2000, 1000, 5000, 5000 from my credit card all spend on Matrix Cellular. I was shocked to see that and contacted the team. I got a responce that i am been charged rs. 87000 for the total iternary. As, "Apparantly" my data got exhausted and this is data charge for 3 days, which according to me is a big fraud, cause atleast a message stating your data pack is exhausted would have been fine. I would have taken care for the same. I asked them to provide me the breakage of the bill and Here's the catch, till now i havent recieved any bill or E-bill or any information on this for that matter.But the money which is gone is gone. Now suddenly today aftervthe course of 3 months, i got a call from Matrix stating that my bill payment is due and now apparantly i have also been overcharged for the late payment and they are threatning me for Legal Notice. I really dont understand at all that where was the company from last 3 months and now suddenly asking for the clearance along with late payment.? If that's the case why is the E-bill not provided to me? and lastly, why are these things not informed to the customer prior to taking the sim. Who is to bear the losses? for a plan of Rs. 5000 if a customer has to pay 87000, isnt there a big fraud going on the name of a company called "Matrix Cellular" How can a customer know that his/her plan got exhausted?atleast some infromation should have been provided, or else the net usage should stop. This is a big fraud. I dont even have money to pay to the company, how am i supposed to do the clearance. I dont want to take HARD WAYS and want this to be cleared Also, major question