[Resolved]  Matrix Cellular — Defficiency in service

Address:

Mumbai City, Maharashtra

I Mrs. Suseela Rajan has availed the matrix cellular facility when we travelled to Europe. Our tour was arranged by Makemytrip, who at the last moment introduced me to one Mr Devesh, business development executive. He sent his rep to my home one day before my travel and explained about his offer. He advised me to take two sets of sim cards which is a scheme for Rs 999/- while you will get a free hand set for use and Rs 300/- exempted for the total calls.All incoming calls will be free for Global & UK/Eastern Europe. We came back on 24 May 2014 and advised Matrix to collect the sim cards & hand set so that we should not be held irresponsible. I sent an e-mail to matrix regarding this. However, they sent their representative on 27 May and collected your gadgets. It was followed by a number e-mails informing that your bill has been generated. if you don't pay immediately you will have to pay a fine etc. i do not understand why all these mails when you have been authorized to recover the money from the credit card which they did ultimately. Meanwhile, they sent an assessment form to be filled, which I found was too early to be called for. I did not give my comments and waited for the bills. I was not convinced by the bills.When I complained, they immediately debited the amount from my credit card. A computer generated reply was sent to me informing that their support service is looking into the matter. No one seems to be in action after that. I contacted the local reps Mr.Devesh, business development executive, Navi Mumbai and he told me that he is busy without work and could not reach me. He is a well trained & brainwashed executive by your company who has been taught with some human related phrases and words by calling all stupid people by sir while not recognizing the real "sir" customers. My complaints have been sent to your support services and copy to Mr Devesh. He seems to be a short term business developer. He did not have the courtesy to call an esteemed customer and enquire what his problem was, instead he kept on avoiding and asked the customer to remind him at so and so time. My question is mine a very trivial matter nevertheless, being a reputed company why do you earn bad names due to the undesired attitudes of these little guys. I am a 61 year old retired Navy personnel and I believe in discipline, timing and above all commitments. This guy, Devesh will make the worst employee in ur crow, you take it from me being an experienced senior manager. Good luck.