Matrix Cellular — Fraud by matrix

Address:	New Delhi, Delhi, 122017
Website:	www.matrix.in

I bough a matrix Card was bought on 13th may night from Delhi International Airport while travelling to South Africa for 9 days I informed matrix personnel that i will travel for one whole day till 14th night to reach my destination in South Africa and I will be in South Africa till 23rd morning and want a minimal plan, just to remain connected. He offered approx ZAR 599 plan as cheapest, though I found it quite expensive for just 9 days, but then I was in a hurry, as every passenger to catch the flight. I signed some papers quickly with full trust on matrix, as i have used them earlier too.

I realized that matrix employee has committed a fraud by changing plan to highest category as he fully knew that i will not connect for quite some time, when i checked my mail on hotel wi-fi. I found an e-mail from matrix asking me to accept a plan of ZAR 899. I rejected the agreement immediately. I received an SMS that card will be blocked within 24 hours.

Now the chase by Matrix began. Almost everyday, i received mail from matrix for me to conform the agreement, as if i had committed a mistake. I rejected it every-time. Also, i wrote a mail to the support team.

Finally, matrix staff Rashi Sharma accepted the mistake and wrote to me on 20th may that my plan has been changed to ZAR 599. I rejected any offer by Matrix now, quite harassed by the experience. I was supposed to fly back on 23rd May morning from Cape Town. It was of no use then to have a number. I had already suffered the lack of communication for good 6 days out of 9 that i had in South Africa, courtesy MATRIX and loss of business back home.

Matrix claims that they have settled my case as the plan was changed to ZAR 599. Now they have raised a bill with innumerable additional charges never informed.

I see that matrix works by deception and cheating its customers and has trained its employees well in this art. I refuse to pay any bill and instead seek compensation for loss & harassment.

I have taken the case in social media and will take it to consumer court seeking a compensation of ZAR 100000 with a week, if not settled.

Will also complain to telecom authorities to shut the company immediately for committing fraud on multiple travelers like me.