Matrix Cellular (International) Services Ltd. — Non-functioning us sim card

Address:	New Delhi, Delhi, 390011
Website:	www.matrix.in

I had purchased a sim card for usa from matrix representative mr. Krunal valand for account code no. 106884. The sim card was supposed to work from 14th may to 30th may. However, when i landed in us on 16th may, i found the sim was not working. I had immediately informed mr. Krunal about this. There had been repeated communications between my side and matrix representatives, one of which was mr. Krunal and the other was a tech service gentleman who was calling from delhi.In spite of repeated requests, they were not able to activate my sim card. Since i was with my family and we were in desperate need of a means of communication, i had to purchase a local sim card in us, after facing a lot of difficulty, which i did on 17th. Immediately after purchase, i had sent an sms to mr. Krunal (17th may us time, 18th may ist) asking him to cancel the non-functional matrix sim card so that i was not charged for it.

To my great disgust and dismay, i have now received a bill from matrix for the amount of 3057/-. I have not received any apology from your side for
1. Services that matrix failed to provide.
2.Innumerable hardships that i had to face without a means of communication with my family members in a foreign country
3. Anxiety and mental anguish that the company caused to all o[censored]s.
4. Trouble that i had to go through to get a local usa sim card which required a us id to be activated. I had to call up a local friend and ask him to provide his credit card details to the company so that my simcard (Lykamobile) could be activated.

Needless to say, i am extremely dissatisfied with your services. I expect you to:
1. Cancel the bill with immediate effect.
2. Tender an apology for the poor services given by your company and the needless hardships and anguish that i and my family members had to experience as a result.

Failing this, i will be resorting to strong remedial action.