Address: | Pune, Maharashtra |
This is to bring to the notice of everybody who is traveling abroad that do not use matrix. I was sold a plan for the us for an ipad which did not work even for a second as the guy at the mumbai airport was just out to make a quick business and in his enthusiasm had sold me the wrong data card.
Despite regular contact with the customer care dept while i was in the us i an being billed an amount of 3800/- for incoming text messages. The sim card i purchased is a microsim of an apple ipad and is not compatible with the normal sim that i need for my nokia e 72.
So who has used the card?
My advice is: for emergencies, purchase a lebara at the airport and then either top it up (It is prepaid - you get value out of it. Can be purchased in small top-ups) or once you are in the country you can purchase a local sim without much difficulty.
I am willing to join anybody who wishes to sue matrix. Was this information helpful? |
We are sorry for the inconvenience caused. To investigate this matter further, request you to contact us at [protected]@matrix.in and let us know the details of the connection taken. We will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Matrix Cellular Team