Matrix Cellular International Services Pvt Ltd — service not activated post recharge uk & non-portable network

Address:

27 Trevor Roper Close, Ilford, IG1 3FA

July 2nd 2023
[protected]
I have recharged my mobile matrix cellular which is indian sim im using in UK, bought at bombay airport for emergency.
I have issue activating the service i recharged for on 2nd July with Rs.1770 inc tax. for a pack costing Rs.1500. Tried to reach out to their support number which turns out to be invalid.
So i emailed, after 2days they resonded its activated by no service yet.
I asked for PAC code to chnage network, they said its non-portable. I dont even know that sim can be non-portable. This company looks shady please look into it.
I would like to get a PAC code so i could get out this network.