Matrix Cellular International Services Pvt Ltd — service not activated post recharge uk & non-transferable network

Address:

27 trevor roper close, ilford, IG1 3FA

Hi,

Date of incident - 2 july 2023
Client name- Matrix Cellular
I live in UK, bought Matrix sim in Bombay airport, would like to raise a complaint on Matrix cellular network in uk. I recharged IT ON 2nd July for Rs.1500 pack including tax Rs.1770 and today is 5th july. Service not activated. Bill no- RMNX20724R001142. When asked for PAC code for network changed. They denied the request saying its not portable making more life more difficult.
Kindly help with the issue of PAC code for network porting.