[Resolved]  Matrix Cellular — misleading and selling cars with dubious information

Address:

781039

Dear sir/madam
In kolkata international airport i purchased a international phone card with a phone number : [protected] on 21st july 2017. It was with agreement no. T[protected] and bill no. Raus21918n971. They suggested that it will be activated as per the instruction given by them in their manual and i will get a 500 minute free phone call time to call india immediately after arrival at melbourne. After arriving melbourne on 22 july 2017 i followed their instructions and the phone sim could not be activated in a manner they suggested. Instead i was asked to pay further, this was clear cheating by matrix. Hence it remained useless and caused huge loss to me financially and more importantly i could contact my kith and kin on time.
Due to this i had great difficulty in getting travel, and other facilities. I request to initiate adequate action so that i get compensation and unconditional apology from matrix cellular.
Jubaraj bikash baruah
Professor
Indian institute of technology guwahati
[protected]@iitg. Ernet.in