[Resolved]  Matrix Cellular — Never Ever go for Matrix.Overbilling, cheating, wrong

No body in the complete Matrix organization hierarchy is acknowledging my email regarding the dispute from last one year.

The mail chain is going from last 1 year, customer has been continually informing that no payment from the customer side is pending !!

The costumer and his family is contentiously being harassed by Matrix. I am replying to every reminder and every letter received and telling the same story every now and then.

No Body from the Matrix is understanding the customers point of view and is sending letter and reminders for the legal action !!

I am tax payer of the nation and is not doing any thing which is illegal. My bank tells me that complete payment has been made to matrix and has even provided the reference number (Transaction Approval quote number as : 873464.) Now what customer is being asked for the extra amount?


The records in matrix database need to be updated. I have already spoken to my bank and has been informed that complete payment to Matrix has been made.!

Its not a issue with payment extra to matrix I can pay double of the amount but the inconvenience that you are causing to a customer and his family is highly not appreciated, if it continues I will specially recommend my company not to continue any relation ship with MATRIX in any international Travel !!

I have already shared my concern to the operation's head email id, Nodal officer's id.

Guys If you are travelling to UK use Lyca, Lebara sim card.