[Resolved] Matrix Cellular — Overcharge of bill ammount | |||
Hello Dera sir, I traveklled to Australia for a short term role, and took a matric cellular sim from Mumbai international Airport. I was informed that the plan will cost me Rs. 5000 foir the entire run whcih would allow 2 GB data usage and 1500 local and international minutes free. After using the sim for about 30 days ai got a message stating that the card will expire, so if i want to continue i should call respond in either yes or no, for which i denied. After returning back from Australia i was shocked to see that my credit card got a bill deducted of Rs. 47000. When checked with the matrix cellular team they informed me that. The net pack got exhausted 3 days before closing the card and a total bill of ammount 80, 000 has been generated for the over net usage. THis is a big fraud for a customer, as a package of 5000, which allows 2G usage has been overcharged for 3 days net usage, that too without any information. Now, i denied to pay the rest of the bill, and they are calling me up after 4 months to pay the rest of bill inclusing the late payment charges. This company is a big scam and they just want to make money with their unjustified money making schemes. I have seen several such cases with the matrix sim itself. I hope that any actions would be taken against these selfish and fraud moneymakers. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 14, 2015 Matrix Cellular Customer Care's response Dear Sonal, As requested earlier, please send the details of the Matrix Connection taken at tushar.[protected]@matrix.in and I will ensure you get a response ASAP. Regards, Tushar Agarwal Head – Customer Care | |||
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I saw your posting on the fraudulent charges by Matrix. I just wanted to check with you if you have received any response from the customer care on this matter. One of my friend who travelled to Singapore few months back, was charged with INR 2, 45, 300 for using data services for 3 days, which he never opted it seems. I was completely shocked when he told me about it this morning. I’m still not able to digest how could it be possible. In the current world many public places are giving free internet, where Matrix is charging thousands and thousands for data usage. I’m not able digest, I’m planning to connect with such victims and see whether these kind of cases are really addressed by Matrix Cellular group or not.
Please suggest me if you have any thoughts.
Thank you!
Prathap