Matrix Cellular — Overcharged matrix payment and sheer misbehaviour of matrix employee ms. Ghazal siddiqui | |||||
My Name is Shashank Gupta and I'm complaining about the Matrix Cellular Employee. I've given the credit card details at the time of purchasing the sim to charge the amount from the Card as the norm of the Matrix Company. The company is charging more amount as stated and the employee of the company Ms. Ghazal Siddiqui has no sense of talking to a customer. She is calling me as well as other family numbers and talking all rubbish with them, insulting them and cursing them. This is totally not acceptable. First of all charging extra from promised and misbehaving from the family member that too my mother. When I asked her to apologise, she said now I've talked to mother, if not paid, I'll call other family numbers as well. I want to register the complaint and if not fulfilled by the company, I'll take this matter to consumer forum. My details are below : Name: Shashank Gupta Mob # [protected] Zip : 244001. Was this information helpful? | |||||
Matrix Cellular customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Hi Shashank,
We would like to apprise you that, there is an outstanding reflecting on your connection of INR 7, 645.46 on your account and hence you are receiving the calls from our end. Therefore, you are requested to make the payment at the earliest so that there is no further calls made to you regarding the payment.
However, if there is any misbehave done from our executive then we sincerely apologize for the same and shall have this feedback shared with our concerned team.
Regards,
Ashish
We would like to apprise you that, there is an outstanding reflecting on your connection of INR 7, 645.46 on your account and hence you are receiving the calls from our end. Therefore, you are requested to make the payment at the earliest so that there is no further calls made to you regarding the payment.
However, if there is any misbehave done from our executive then we sincerely apologize for the same and shall have this feedback shared with our concerned team.
Regards,
Ashish
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+91 80 6649 1074
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7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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We are having this checked on priority. Hence you are requested to provide us 24-48 hrs, so that we can provide you a closure on the raised issue.
Regards,
Ashish