[Resolved]  Matrix Cellular — Torture after paying the Bill also

Address:

Bangalore, Karnataka

Me and wife travelled to Thailand on Oct 31 till Nov 5th 2013 from Bangalore. We took a matrix Thailand sim card from Bangalore Airport. They asked for the ID proof and to pay Rs. 2000/- as advance charges. We came back on Nov 5th and submitted the sim card to Matrix Executive. I was using the Sim card to receive calls and hardly made any calls. From the day I am trying to reach matrix to get my bill details. They informed bill get generated after 2 months. Finally I got a bill generated and it was wrong. The bill was from Period Nov 7th till Nov 30th or so which I am not even aware. Generated bill was for Rs. 1200+. I called up the customer care and informed the same. They told there are some confusions in the bill which will be sorted out and the remaining amount we will send the cheque. In between I was receving many tortures from matrix for not paying the bill, whereas I am expecting a cash refund after taking the bill amount from the advance amount. They called to all my references which I gave while taking the SIM and was too rude. Finally I escalated the issue and had solved the issue with their manager (the guy who called told so). After 3 months I got the remaining amount Rs. 700/- as cheque. Still I dont have a proper bill which I have asked so that I can check how they have billed Rs. 1300/-. I didnt want to take the pain again and again and I left the case like that. Again after a month i started receving calls and msgs telling i need to pay a bill amount of Rs. 1109/-. I called them and asked to pass the detailed bill. The send me a bill which was from Nov 15-31 by some other guy. I told them clearly about the issues happened in past and clarrifed. Till now the issue is not cleared and I still get calls from Matrix every now and then asking for payment. This torture is too much.