Address: | Aurangabad, Maharashtra |
I have taken a card for my travel to dubai, after reaching dubai airport firstly i switched off the data connection from my mobile, switched off the phone, inserted the martix sim card and started the phone.
As soon as i started the phone message came o[censored]nbilled amount Rs.10K, i call my family to check with the card provider what is the matter, they say we just provide card and take it back, you need to call to delhi office and get your details or email you query.
What the heck is going i don't understand, then i removed the card and did'nt used it for 10 days, and after ten days when i again inserted the card again message came of Rs.15K unbilled amount.
I am surprised as in have removed the card then how come the unbilled amount is Rs.15k.
When email them for bill detials they replyed it will be generated on 10th Sep. and they rely on the service provider of dubai for the bill. Was this information helpful? |
I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Tushar Agarwal
Sr. Manager
Customer Care