Max Bupa — bluffing done by the insurance advisor and the company to sell the policy

sankalp_700

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had purchased the max bupa policy from the max bupa executive

Saif raza
Emp id - p109826
Contact no[protected]Ask my name saif raza)
Mohd. [protected]@maxbupa.com
Max bupa health insurance co. Ltd.

At the time of the discussion he and his seniors have told me that there will be no additional fees to be paid even in case of existing disease and there will be no loading fees

The vice call had been also recorded as well

But once i had purchased the policy they started harassessing me by not making any calls to me for asking the next steps and then they send me mails like submit the test reports and submit the money for additional pre-existing disease

Even in the last 3 days, they have never sent me any policy and also taken my full amount of 25k inr without any reason.

Instead, i have been following them and feel cheated by them for asking me to spend my own money on my test to submit the reports and now they are asking more money from me.

How worst the max bupa insurance company is? They have cheated me by saying that they will issue the policy in 24 to 48 hours and also don't need to give more premium than 25k that had covered all the pre-existing diseases

Anyhow, i need my money back from them as the policy had been never issued to me and i am no more interested in the policy.

I need my money of 25k with 11% interest back asap

Regards,
Sankalp
+91-[protected] (Mobile)

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Max Bupa customer support has been notified about the posted complaint.

Nov 27, 2019

Updated by sankalp_700 Max Bupa Agent against asked for me for Money

Dear Sir,

Greetings from Max Bupa Health Insurance

This is with reference to your complaint on twitter and Twitter. We would like to inform you that we had been trying to reach you at your registered mobile number [protected], however as we are unable to get through your number. May we request you to please provide us with a convenient date and time when we can call and discuss the concern in details with you.

Further, with reference to the aforesaid application we have assessed the medical risk of the proposed insured(s). We would like to inform you that in view of Pre existing disease(s)/ body mass index (BMI), loading of premium would be applicable for the following proposed insured (s)

· Name : SADHANA SAXENA

· Pre Existing Disease /Personal Waiting Period:Diabetes mellitus

· Loading applicable : Rs 1499

· Loading amount includes pre existing disease (if applicable) and/or body mass index (if applicable) and/or Adverse Medical Tests(if applicable).

· Name : Sankalp Saxena

· Pre Existing Disease /Personal Waiting Period:Diabetes mellitus

· Loading applicable : Rs 1792

· Loading amount includes pre existing disease (if applicable) and/or body mass index (if applicable) and/or Adverse Medical Tests(if applicable).

The premium for revised terms would be : [28419]

Should you require any further assistance, we request you to call us on our helpline-number[protected] or write to us at [protected]@maxbupa.com / mohit.[protected]@maxbupa.com

Assuring you of our best services.

Yours Sincerely,

Mohit Gairola

Assistant Manager - Grievance Redressal

Max Bupa Health Insurance Company Limited,

B-1/I-2, Mohan Cooperative Industrial Estate

Mathura Road, New Delhi-110044

This is my reply that I am not more interested in the Policy and needs my money back

Nov 27, 2019

Updated by sankalp_700 Max Bupa people have been Simply Beggars, they sell policies on fake commitments

I will take this matter to everywhere to get my Refund with 11% interest from them

Nov 28, 2019

Updated by sankalp_700 There is no response in the last 48 Hours from Max Bupa people except they does not understand English .
For selling the Policies they call on your number 10000 times

I need my money back and not interested in any Poicy of Max Bupa
They are beggars who keep begging money from me

Why they does not attach the audio copy of the discussion with there Agent called

SAIF RAZA
EMP ID -P109826
CONTACT NO[protected]ASK MY NAME SAIF RAZA )
mohd.[protected]@maxbupa.com
Max Bupa Health Insurance Co. Ltd.

I need my money back asap

Nov 29, 2019

Updated by sankalp_700 Dear Sir,

Greetings from Max Bupa Health Insurance

This is with reference to your mail appended below and our telephonic conversation dated 28th Nov’19. As discussed, we would like to inform you that we acknowledge the receipt of your concern and we request you to please give us time till 29th Nov’19 for us to address the mentioned concern to your satisfaction.

Should you require any further assistance, we request you to call us on our helpline-number[protected] or write to us at [protected]@maxbupa.com / mohit.[protected]@maxbupa.com

Assuring you of our best services.

Yours Sincerely,

Mohit Gairola

Assistant Manager - Grievance Redressal

Max Bupa Health Insurance Company Limited,

B-1/I-2, Mohan Cooperative Industrial Estate

Mathura Road, New Delhi-110044

Nov 29, 2019

Updated by sankalp_700 As today I have been waiting for the Max representative's statement as the mail attached above send by them.
My final decision as told to them yesterday also not interested in the Policy

They are beggars who had eaten my Money without issuing any Policy in the last 6 days and also they try to proceed this to at least 15 days so they cant get the option to not refund there Policy

Any way I will proceed for the necessary action against these Beggars now and need my Money with 11% interest still the time they hold my money

Dec 11, 2019

Updated by sankalp_700 Hi Ombudsman

I have been come in contact with MaxBupa Insurance Agent as on 26th Nov 2019 and they had asked me for 25K INR for the Healthcare Policy
with false promises as per the detailed below :

1) During the telephonic conversation, I have asked them 2 times that whether for the existing diseases there will be any Loading amount or not
and there Executive told me that NO - 2 times, the Agent had told this word.
I have kept them asking that myself and my Wife had diabetes but we want the Policy with no Loading amount and they keep saying that there is no Loading amount

But the next day (27th Nov 2019) they asked me to submit the test report for the existing disease and then very next day on 28th Nov 2019, they asked me via Email to submit them the following amount then only they will give the Policy
Detail as follows :
Name : SADHANA SAXENA
Pre Existing Disease :Diabetes mellitus
Loading applicable :1499

Name :Sankalp Saxena
Pre Existing Disease :Diabetes mellitus
Loading applicable :1792

On the very next day that is on 28th Nov, I start them following as I don't want to get Bluffed from there Fake Commitments to sell there Healthcare Policy via Twitter and other Social channels and based on that their representative called Mohit Gairola replied me with the Email with following words on 29th Nov 2019:

· We would like to advise you that we have done necessary verifications at our end and we have not observed any discrepancy in the sales process followed while sourcing and processing the said policy.

· We have already shared your concern regarding cancellation of the application number 3557392 to the respective department and you will receive the refund within 7 working days via same mode through which we have receive the premium.

Further, we would like to inform you that we are also arranging to dispatch the CD of call recordings related to you application to your registered communication address with us.

Now it had been almost more than 11+ days that I had never received my Money and I had also shared my address to send me the Recording of the CD for the conversation by there Agents, It had never been sent to me as well. Instead, they keep calling me and asking me that If they remove the Loading amount then should I but there Policy or not.

They keep Harassment to me dozen of times and they had eaten my Money of 25K INR on what pretext, As it had been told in written to them that I have been not interested in there Policy and the amount will be refunded then why it takes more than 11+ days now (8+ working days)

What happens to my Family during this period?? Who will take responsibility ?? If anything happens to me that where should I go without the Policy ???
They have eaten my money just like Beggars and they make me motile that I cannot go anywhere to buy another Policy as they taken my Amount and not releasing it

Please look into this matter at the earliest and take immediate action again them with the following details of there contact persons :

Mohit Gairola

Assistant Manager - Grievance Redressal

Max Bupa Health Insurance Company Limited,

B-1/I-2, Mohan Cooperative Industrial Estate

Mathura Road, New Delhi-110044

As the citizen of India, I must say that we should discourage these companies like Max Bupa Health Insurance, which had been kept selling their policies with False commitments and Claims as well

Under no circumstances, they should hold anyone money

Please take the necessary action against them and help me in releasing my Money with suitable norms under India's Rules and Regulations

Regards,
Sankalp Saxena
Mobile: +91-[protected]