Max Bupa — did not proceed my policy within grace period despite of premium was paid within period

Website:

MAXBUPA.COM

I am carrying health insurance in name of my mother with max bupa for last 5 years.

I wanted to switch to new policy from heartbeat to health companion and for that i paid the premium within grace period.

They ask some questions on the same day and after that i did not received any communication from them.

After expiring of the grace period, i called again, then a mail was sent for requirement of medical checkup.

Very unprofessional working. After paying amount, person remains insured and they did not even communicate either by mail or by call.

I want to place a complaint against max bupa as they have not communicated till the grace period ended. And then come and say for the sake o company policy you need to done medical checkups.

In last two years, premium was increased too much without sending any notice on that.

Amit sharma