Max Bupa — Harassment during cashless claim

Hi Team,

I am having Health Companion Variant 2 policy with Niva Bupa formally known as Max Bupa from past 3 years for my parents.

Policy number: [protected]

There is one minor surgery is going to happen on 03/03/2022 for my father in his hand in Manipal Hospital, Whitefield, I have contacted Niva Bupa for cashless claim but from morning to till evening I am struggling to get an approval in spite of providing all the required documents form my end & from Hospital. I have called Niva Bupa more than 7 time but always they are saying wait for 30 min you will get approval.

If I won't get approval I have to pay more than 2 Lacs from my pocket even I have insurance & Manipal Hospital is failing under cashless network for Niva Bupa.

I am reaching out your team to get a justification for this issue. I have attached my policy copy & medical prescription for your reference. Hope I will get positive response from your end.

Details are provided below.

Hospital name: Manipal Hospital, Whitefield, Varthur Road, Bangalore, Karnataka
Date of Operation: 03/03/2022
Claim ID: 446100
Policy number: [protected]
Policy Holder Name: Bimbadhar Panda
Name: Manoj Kumar Panda
Contact Number: [protected]