Max Bupa — policy sold under wrong information

Hi - at the time of taking policy from max Bupa [protected] and [protected], it was sold to be under incorrect marketing that they have OPD centre all over India. I took one of the policy for my parent who are in 60's so that they can go for their OPD treatments at this age via this policy.

One week later my parent wanted to visit a doctor in Raipur since they stay there ( it was specifically mentioned by me that my parents are in Raipur ) and I had to keep calling max Bupa for 2-3 days as I wasn't able to see any OPD centres in Raipur and they sold me a OPD policy whioch was a shocker.

After 2-3 days of painful conversation, my parents had no choice but to go for a normal doctor which obviously wasn't covered.

Even if you go through their list of network hospital in Raipur its just 7-8 hospital and all the hospital are c grade with none of the even decent hospitals like chattishgarh research centre etc being cover which all insurance company covers

when I asked them that I want to cancel the policy, they imposed term and condition that I need to pay for medical test which my parents had to go through blah blah before taking policy. This company has not only troubled my parents by making them go for medical test before issuing policy but also never disclosed about no OPD centre in Raipur and now at the time of cancellation we have to pay our hard earned money

I want to file a case against this company for much more then a simple refund but more for false market practices and mental harassment. I am already in touch with my lawers to take strict action against this company

Please note that they have raised the Service Request number is 2833052 & 2833056 on my case which i will quite on my Legal notice to them.

Regards
Gaurabh