Max Bupa — Worst service & Fraud

Address:

Mumbai City, Maharashtra

I have taken a policy for a sum assured of Rs 19 lacs (Family floater) last year and don't have any claim as on date. At the time of renewing the second year policy, I was shocked that premium was increased 25 % from the base cost without intimating me. While contacting the customer cell, they told me in written that they have already intimating me and forwarded me an enclosure.After going through their enclosure I found that it is a common mail addressing about macro environment not to my policy specific or neither addressed by policy holder name or number. Therefore I raised the issue to the second level of grievance escalation to respond me the below points (with a good intention before renewing the policy) 1. Why you have not intimated the policy holder about the change in premium or variant when I had signed a contract? Please revert. 2.Further in your general correspondence (enclosure) you had mentioned that silver variant shall have increase in 0 to 5% of premium on every year, if so, then how you had increased 25 % for me?3. You have informed that there change in version with more flexibility and additional benefits. However for Silvervariant there is nothing other than option of room of Rs 3000 or shared room and more sum assured (which is nominal ). I don’t think it is justified for the increase in premium amount of Rs 4500/- per year!!! 4. Please arrange me to send the premium calculation (Approximate amount ) for next 20 years .so that I can plan my financial accordingly.Upon this compliant i have received numerous call to but none them able to address the real issue. One Mr John (indentified as manager) told me that your policy will increase 20 thousand per year “Are interested to renew? It given me a clue that company is not interested me to renew the policy.After a while I received a SMS saying your query is resolved (standard message) thanks for contacting us ... Once again I pursued the matter to next level .However none of them bothered to close the issue amicably. I thank God that I have not hospitalized and given pain to my family members to beg them for passing the claim before that I CAME TO KNOW THEIR SERVICE LEVEL. Though I CAN’T STOP THEM OR PERSUE THEM FOR REFUND OF PAID PREMIUM BUT I MAY SPREAD M/s Max Bupa is fraud company.