Max Fashion — Refund not initiated

Ref no : [protected], Placed order on 20th Jan 2022.(Ph no : 91 [protected] - not to be posted on public forum) Payment opted via Gpay and paid at Landmark online shopping page. But the order was never created/confirmed. Hence, contacted Max customer care. They advised to wait for 7 working days after 7th working day again customer care rep asked to contact my bank. Bank has advised to contact the merchant. Actually refund was never initiated by MAX. Usually we receive a message as soon as the refund is initiated but I never received any intimation. Please advise.
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