Max Fashion — Return not pickup nor refund initiated

Address:

Max fashion online, delhi

Hi,
I have ordered 3 items on 22nd march. Out of 3, one item cancelled from there end, 2 has been delivered late due to lockdown on 3 rd may. But after seeing the quality of cloth i initiated the return of my one item i. E pyjama. Even called up for the same on the very same day.
But they didn't pick it up nor refunded my money as it was lockdown. Even during this lockdown time they started delivering if new orders. But not given service for return pickup.
Even though i cooperated and wait.
But after lockdown also they didn't picked it up after my lots of calls and mails.
Every time they put my call on hold for such a long time... After the same statement every time that it will be resolved within 5-7 business days.
But till now not any solution came to me.
I am totally frustrated... They are mentally harassing me.

Please help.

Regards,
Prachi