[Resolved] Maxbhi / Elcotek Telecom — nokia 523 full body housing quality

Sushobhan Sengupta

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	maxbhi.com

I have purchased the nokia 5233 full body housing on 19/01/2018.My order is 1505717 They have sent me a very cheap quality housing.The quality is so bad that body housing will not even last for an year and the button panel, one of the clips of the button and one of the hooks of the body is broken.Now when i asked for a refund they told me that refund is not possible.I even told them that please give me refund in your wallet i will instead buy a battery.But they are not even willing to give me anything.Please help me out.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Mar 6, 2019

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sushobhan Sengupta Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1505717 with maxbhi.com. We do not have refund policy for delivered order but as you are facing problem with the product you can process for replacement.

Please register your replacement complain about the product using "Order Details Page" in your Maxbhi.com account panel or copy this link : https://www.maxbhi.com/index.php?dispatch=orders.details&order_id=1505717

Detailed instructions for making replacement requests:
1. Copy this link and open it in your browser: https://www.maxbhi.com/index.php?dispatch=orders.details&order_id=1505717
3. Now below every product name you will see a link "Replace item". Click this link for the item you want to make the request. This will open a replacement request form. (please note: you will not see this link if your product is not in warranty period anymore)
4. Just select the quantity you want to replace, select the reason of the replacement request, upload some images supporting your problem (at-least 1, max 5) and describe your problem in the comments box.

That's it, just press the "Submit" button and our support team will process your request & get back to you.

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 28, 2019

Updated by Sushobhan Sengupta I have placed the request return and no one has replied to my message yet.Return Information #9753

Verified Support

Jan 31, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sushobhan Sengupta Sir...First of all i am really very sorry and apologies for the inconvenience caused. But we would not be able to replace the product as it is not in the same condition as it was when it was sent to you. Please check the image is attached in order image gallery of the dispatched product. This image was captured, when your product was ready for shipment.
Warranty does not cover any physical damages. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html
Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.