Maxfashion — Non- returning of product

Website:

www.maxfashion.in/in/en

Order No.: #[protected]

I ordered a product from MaxFashion and received the same on 11th April, 2021. The product did not fit me well and therefore I requested for a pick up on the same day, i.e., 11th April, 2021.

Initially they cited lockdown as a reason for the delay in pick up and every time I contacted their helpline, their agents would re-launch my complaint and would ensure the return by the new scheduled date. Like this, till now I have contacted five of their agents and all would do the same. To calm down the customer, they will say all the time that even though our return policy is 30 days, in your case we have extended it. So, please try to cooperate. Its been above 2 months now that I am cooperating with them.

Their reason was acceptable to me till the time their was a lockdown here at my town. It has been a month now since the lockdown has been lifted at my place and all the online services are active. I am a frequent online shopper and therefore I know this very well. Be it Amazon, Flipkart, Myntra, Nykaa or Nykaa fashion, I know they are all active here because I have ordered in last one month from each of these website.

What is even more funnier is that one of their agent mentioned this that even during this lockdown, their delivery services are active but they are not allowed for a pick-up at my place. Unbelievable!!!

I even sent them a big email explaining my issue and other details and once again, they re-raised my return request for the 5th time, I guess.

I just want them to let me know the genuine reason behind not scheduling a pick up and give me the final date of pick up of this product and return my money (though I am doubtful for this too based on their current behavior).