Mebelkart — Apollo L shaped sofa

Address:	Bangalore, Karnataka, 560004
Website:	www.mebelkart.com/contact-us?id_cms=6

I had made an oder for an apollo l shaped sofa with right sided chaise on mebel kart #od[protected] placed on 1/05/2016 19:51:24. I received the item on 28th may.Instead of a right sided chaise as ordered, i got a left sided chaise!. Within hours after the product was delivered on 28th may, i have asked for a replacement. I was given a ticket number 60685 and nothing else. I got no intimation about the progress of this. Their customer line is always busy. And when i finally got through, the girl promised me she would replace the product and would ask another department to look into this an call back. There has been no call back even after 5 days. Mebel kart doenot keep customers informed by email or sms anout the status of this ticket. Also none of the so called links on their emails work!. Please help and make sure this replacement is delivered at the earliest!!!..