Medi Assist India — Claim amount issue

Navaneethpanicker

from Ernakulam, Kerala

Address:

Kollam, Kerala, 683519

Hi,
Me and my all my family are a policy holder of your company. Now my mother admitted in Aster Medicity Hospital at Cochin, Kerala for heart surgery. Our policy amount is 1lakh rs and have 22500 rs as no claim bonus. Hospital bill is above 3.5lakhs. we submitted the details in your office through Hospital and they approved only 55875 INR. I want clarification about this. Since more than 13 years we are taking insurance from your Co. I need the approval for full amount( INR-122500) Please do the needful ASAP. Patient not discharged, still in CICU. The MA-ID no is [protected] and cash less no is 12997595.

Regards,
Navaneeth.
[protected]

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Comments

Navaneethpanicker

from Ernakulam, Kerala

Hello,
I called your Cochin office for the clarifications. But their response and behavior is very bad and also they confirmed they can't approve full amount. Then for what we are paying premium amount every year. If we tell in Hospital as we have insurance, then they are giving separate bill for insured patients. Here we are not getting that increased amount also. So why we need to take insurance. I'm really dissatisfied with your service.
Regards,
Navaneeth.
[protected]