Medi Assist India — Claim no 13063312

Address:	New Delhi, Delhi, 110002
Website:	www.mediassistindia.com

Myself Ishan Patel a oriental insurance company mediclaim policy holder with policy number 151200/48/2016/17408 my medi assist ID is [protected] I was admitted in SAIMS hospital Indore on date 18/07/2016. Mediclaim section of SAIMS hospital has contacted with medi assist on date 19/07/2016 the claim ID generated by medi assist was 12971647 for cashless. But I was recover on date 21/07/2016. Till 21/07/2016 the approval was not receive for cashless claim so that, I have decided to take reimbursement. Doctors of SAIMS hospital gave me discharge on 21/07/2016. As I have not availed the cashless benefit of policy so that I have send all the original hospital document and reports to the Mediassist via courier and I have get an acknowledgment on 6/08/2016 via Mediassist for reimbursement claim ID 13063312. As from above case it is clear that cashless benefits were not availed by me, and also reimbursement claim is not receive by me till date . So many times I was contacted with Medi Assist customer care call centre, their reply was that your cashless claim was not settle till that so your reimbursement claim is put on hold. In one conversion with call center they reply me that initial clame request was not cancel by mediassist and they require the the cancellation request from SIMS hospital
SIMS hospital also send the initial cancellation request on date 15/09/2016. but till date 26/09/2016 there is no action taken by mediassist.