Medi Assist India — Delay in approval

Address:

New Delhi, Delhi, 110041

My claim id is 13212698.The final bill is send to company by hospital at 5:25 pm on 12/9/2016.my patient name is Mrs.VANDANA waiting for discharge till 10:30pm but the approval not done by Medi Assist till then.
This is clearly carelessness in their job.The gap is 5 hour's .what should i do in this case and the customer executives on [protected] are not cooperative and talking in wrong way.

Please take some action on this serious issue and resolve it because this not the way of handling the case of a patient who is waiting to go home.

Please take action on this that's my humble request.