Medi Assist India — Delayed claim/rejection claim

Address:	Jalandhar, Punjab, 144003
Website:	www.mediassistindia.com

The statement of facts follow: 1. I suffered from heart ache during my stay (At my younger sons home) in bengaluru on 24th may 2015. 2. I was admitted to Yashomati Hospital on same day 24th May 2015 for check up and unfortunately due to non availability of Cardiologist, got discharged on 25th. 3. As advised by Yashomati hospital, I went for Angiography and other tests on 28th may 2015 to SAKARA hospital. 4. As per the report they advised for stent in artery, which we could not do due to some financial reasons and also we were waiting for 2nd opinion from my niece in UK. 5. I went for stent surgery on 2nd of June after arranging finances and receiving the 2nd opinion in SAKRA hospital. 6. After discharge and due rest as advised by doctor, i went back to Jalandhar my permanent address and contacted Oriental Insurance for claim and submitted the documents requested by them in the 1st week of July 2015. 7. I contacted Oriental after 2 months for status and they advised that the claim is being settled by MEDI ASSIST. 8. I submitted further documents in 1st week of October after going through their website. All the documents submiitted were Originals. 9. I sent mails to the grievance department of med iassist but received reply they are going through the process. PLEASE NOTE THAT THE PROCESS HAS TAKEN MORE THAN 5 MONTHS TILL NOW. 10. Going through the claim tracking, I noticed they are requesting for same documents again. HOW MANY TIME I CAN SUBMIT ORIGINAL DOCUMENTS. 11. Self an ailing 69 year old already suffered due to my health condition and so called fast PROCESS as promised during the purchase of policy is no where to be seen. Above facts were forward to IRDA complaint section and subsequent to this mail all the required documents were removed from the site. I received mail today 08/Jan/2016, after I requested for update from medi assist, stating claim has been cancelled due to non-submission of documents, however we were never asked for any more documents officially/verbally or by any means watsoever. We have been requesting for updates of claim by mail regularly and received reply that claim investigation in progress. We have submitted all original documents what we received from hospital. I did not suffer from any ailment before this. I am with my son in UAE to avoid North Indian Summer since Mid November 2015. I request you to intervene and advise further course of action, I am not in possesion of original documents as all have been submitted in Jalandhar branch of Oriental insurance.