Medi Assist India — E cashless benefit hemantha raju (retd bank officer) emp no 14467 medi card no [protected]

Address:	576104
Website:	Kastrba Hospital Manipal Karnataka

I have sent my application online on 26.07.2016 for e cashless benefit for admission to k m c hospital manipal, karnataka. My admission date was 08.08.2016. I have attached relative certificates issued by the doctor for estimation by the hospital. So for i have not received approval for admission to hospital. I have contacted several times your costumer care but they take all the details and in turn say they have not received approval from the hospital as soon as they receive, inform about password etc. I am till today waiting in anticipation of the same. My question to you is
1. How long i have to wait, if the hospital did not respond what will be the recourse available to me.2. When hospital is authorized, it is your primary duty to get the sanction within reasonable time frame or else how long the insurer should wait. I being a senior citizen it is very difficult to adjust the funds, hence on priority my case should be approved otherwise the very purpose of e cashless scheme is defeated. I have earlier taken treatment @ manipal hospital my file no is 2083503, i have forgotten to mention this while submitting my e cashless application on 26.07.2016. I have sent mail to [protected]@mediassistindia.Com and copy endorsed to [protected]@medi assist india.Com so far no reply nor acknowledgement from them. Pl treat the matter most urgent and help in this regard.