Medi Assist India — No Refund or response on my claim

I have submitted my claim on 7March2023 for a 3 day hospitalization because o[censored]rethral urethrotomy. this was a existing condition and I had dilation in past, so no pre assessment was required, we went directly for cystoscopy and urethral urethrotomy. I filled a claim for this procedure and hospitalization cost.
Medi assist keep asking me for ultrasound report which never happened, nor my bills include any claim for ultrasound.
I haven't got response even after 2 mails and multiple calls.
Every time I call I get to hear is it's been prioritized but still no response.
From my last call with Binish I got a tag Id[protected] on 2May.
But still nothing has changed.
I want to escalate my case and complain.

Claim Id[protected]
Ticket no's[protected]
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