Medi Assist India — No response on my claim status from Medi assist India Bangalore

Address:

Ramanagara

I have been asking for the claim from past 2 months but just I am getting the response to send documents related to it, I have sent all the documents related to claim to Medi assist office Bangalore by hand and also I got the receipt msg like Dear Shashikala, We acknowledge the receipt of your claim documents on 14/Oct/2020 14:06. Tracking Number for your reference is BLR01117501. From Medi assist office . But Thier is no any positive response .