Address: | Howrah West Bengal |
On 30.07.2021, I have purchase a bulk qty of medicine of Rs more than 1000/- to get 20% discount. Now 1pack Medicine was not available that time so we pay advance(Rs 188/- mrp & 150.5 Discounted Pirce) so they make a separate Invoice for that (Due slip). after 2day we get the medicine.
Now on 05.08.2021 during Doctor visit My Doctor Change that medicine.
And on 06.08.2021 I went to that Shop to exchange other medicine of same
MRP Rs188/- . Then they took the medicine and invoice and generate new one ask for 86/- more. They told as some item is deducted from previous Rs 1000/- bill you will not eligible for 20% discount you have to pay 10% for previous bill.
Now I as them to return back the medicine & invoice they are deny to give neither the Medicine or the separate invoice.
They told they cannot bring back the medicine as exchange invoice is created & it is showing to our stock.
I told them the I have already purchase the medicine just came for exchange your change / revise the bill or make a exchange bill.
They told I cannot do any thing system showing the amount you have to pay.
After 1hour argument I leave the shop without getting previous medicine & Bill.
Now my Question is why they are not exchanging the medicine of same amount. They are not mentioning that it cannot be exchange previously.
If GST return issue for them they cannot give revise return?
If I purchase a medicine on the last day of the month I cannot return?
Many customer like us how will they exchange the medicine?
Kindly Look into the matter
Shop details as under
MEDPLUS PHARMACY (A UNIT OF OPTIVAL HEALTH SOLUTIONS )
Address: Shop No 2&3 92/1 Ward No, Shop No 2&3, 33, Abinash Banerjee Ln, Howrah, West Bengal 711102
Thank you
Regards
Subhas Koley
44/4 B.B.M Lane Howrah 711101
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