[Resolved] Medplus India — Quality issues and unprofessional behaviour of medplus team
D
Divyanka Rayudu
Aug 30, 2021
Sep 21, 2021
This thread was updated on Sep 21, 2021
Address:
Hyderabad
Due to the negligence and unprofessional nature of your employees who doesn't understand the concern of the customer I'm raising this complaint. I have repetitive issues with regards to the products and medicines delivered by your team. Recently I got nearby expiry date medicines one was expiring in the Oct 2021 and December 2021. My mom was about to consume the medicine and the tablet was spoiled. When reached out to the customer care team the way they talk to the customer is not at all pleasant. Very ignorantly and harshly they talk and same issue with the diapers quality I had repetitive issue with mamy poko pants and Huggies. Enclosing pictures as well. I get a call from the store asking me not to order any products from medplus. The person who spoke to me was asking me to ignore this issue and he was rudely saying that only I have the problem what kind of person is he? My kid is suffering a lot due to which he's having sleepless nights due to the pain in the rashes area. He's just 17 months old.
Below is the number from where I got the call [protected]
+3 photos
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Oct 24, 2021
Complaint marked as Resolved
MedPlus India customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2021
MedPlus India Customer Care's response With reference to above email, we would like to inform that we had a telephonic conversation with customer as we are going to collect the product within next 24 hours and we will process the refund for the same accordingly and other all issues are resolved.
We value your association and assure you of our commitment to serving you in the best possible way.
Warm Regards,
Customer Care Team.
Verified Support
Aug 31, 2021
MedPlus India Customer Care's response With reference to above email, we would like to inform that we have collected the product and also initiated the refund for the same and customer has also confirmed.
We value your association and assure you of our commitment to serving you in the best possible way.
Warm Regards,
Customer Care Team.
Verified Support
Sep 21, 2021
MedPlus India Customer Care's response With reference to above email, we would like to inform that we have collected the product and also initiated the refund for the same and customer has also confirmed.
We value your association and assure you of our commitment to serving you in the best possible way.
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