Meesho — Order number xxxxx969516 dt. 01.10.2021

Website:meesho.com

The order was placed on 01.10.2021 but till date neither product received nor refund.

I have requested you so many times to arrange another delivery but all in vain, you and your delivery partner are doing nothing to resolve the issue.
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No one from MEESHO bothered yet to contact or deliver the order. WHAT A CUSTOMER CARE?
The delivery partner of MEESHO is ECOMM Express both the parties are making me run pillar to post. both are playing blame game and not resolving the issue.

The supervisor Mr. Matheu at MEESHO assured me on 24.10.2021 that they will arrange delivery by 29.10.2021 and if they fail they shall refund the money.

Today is 12.11.2021 almost 15 days passed but neither item delivered nor money refunded.

I need the contact details of top management at MEESHO, hope they are at least doing their job and are not like their supervisor Mr. Matheu.
you may reach their CEO at [protected]@meesho.com
Till date the matter is not resolved.

Just now someone "Harshdeep" called but she neither resolved nor gave any constructive solution to the problem, she just asked me to wait more, DO NOT KNOW HOW LONG.

They have delivered a wrong product on 21.12.2021 which was intimated them and later level 3 officer Mr Syed called on 19.12.2021 Sunday, but he did not resolved the issue.

I have clearly informed him that they may arrange delivery for the item ordered first and after checking that the item delivered is correct as I have ordered, they may collect the wrong item delivered.

Do not know how many more days, months or years they will take to resolve this matter.
alpeshvashi's [Complaint's author] reply, Jan 11, 2022
Same person "Harshdeep called up yesterday and same story your wrong item will be collected and after receiving at our end the money charged will be refunded in 4-5 working days.

I have been requesting them to arrange delivery of the item ordered first and after receiving and verifying the item received I shall handover the wrong item to them.

but as usual, every time a new person comes in and starts the story with same thing and ends up with no resolution.

Till now the below people came in and did nothing just earning for doing nothing.

Ms. Anitha who did not lodged the complaint on my first call.
Mr Mathew who gave only big talks
Mr Firoz who was suppose to call back with solution in 10 minutes, its more than 2 months his 10 minutes are still counting...
Mr. Syed who claimed he is escalation desk level 3 office from CEO office, he also just gave big talks did not resolved the issue.
And the last but not least Ms Harshdeep who called on 27.12.2021 - I requested the same thing to everyone "deliver the item ordered and collect the wrong item delivered"
on 10.01.2022 She called again as if this is a new case and was asking what is your issue and what do you need.

This organisation is best to join, for those who does not want to do any work and just talk to people over phone calls and earn big fat salary. if you have failed as a radio jocky join this organisation its a same job here too only difference is you get fat salary for doing nothing.
Ms Latha from escalation team who claimed that
- the labels on parcels might have changed or items from one package might have gone into another at the courier hub (magician)
- the courier boy could not find your home, 3 attempts he tried to deliver the order
And the CEO of MEESHO whom I have sent direct emails and marked mails CC since more than 2.5 months but as it is said "jesa raja vesi janta"

A CEO of the organisation is not responding since more than 2.5 months then what to expect from his employees.
Its more than 6 months but there is no sign of solution of the issue.

MEESHO team please collect your wrong item delivered and arrange to refund the money.

Hopeless MEESHO

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