| Address: | Bangalore, Karnataka |
I booked a genie cab ref no.32106870 with userid [protected] from my mobile app today on 22ndNov'2014. After some time I found out that the trip has started without me being picked up. On enquiring with meru about the same, they didint told me the reason for it but promised to send new cab. After waiting for another 20 min when I called that new driver;details of which I had received, he told me that he(driver) has cancelled the trip. It was to my utter surprise. Finally I called the meru to cancel my booking and wanted to know what would happen to the bill that I have received, since I had meru money as well. They then assured me that they are going to provide a cab in next 5 min. This time finally cab arrived but it was Meru not genie. I talked to the meru executive again and he said that rt now you pay the actual amount but later on you will receive a call from meru and will settle this whole issue. Neither I have received any call nor any apology from their side. Rather I have made payments for meru charges for which I never opted at first instance and also had to face so much inconvenience because of them. Was this information helpful? | 
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