[Resolved] Meru Cab Company — NEVER EVER opt for MERU CAB in CHENNAI! Very WORST experience...

Abs Rambow

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

NEVER EVER opt for MERU CAB in CHENNAI! Very worst experience... I had booked MERU in Chennai on Friday, December'14 from Vadapalani to Domestic airport. I had booked it in well advance to catch my evening flight to Mumbai. My flight scheduled at 8.45pm and I had asked for pick up from Vadappalani at 6.30pm. Till 6.30pm I neither received any details about cab by MERU nor any call by MERU Chauffeur. Then after several times I called useless and liar Customer care of MERU. Every time they were trying to make me fool by saying "Cab is just 2km away and it will reach you in 5mins." When it was 7.15pm, I decided to take hotel cab where I had a stay. And then however I reached Chennai airport at the very last moment. I really wanted to abuse MERU for their worst service and cheater customer care which made my journey uncomfortable. Hence to avoid such sleazy event I would suggest to not to prefer MERU in Chennai.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Abs Rambow, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru