Address: | Bangalore, Karnataka |
I had booked a Meru cab to go to Bangalore city railway station (okalipuram side) from home for 1st august at 4.50 pm (booking number:[protected]. About an hour before the journey I got a call from some driver asking for directions which I gave. After sometimes I got an sms indicating driver's name and number - this was a different number altogether. I tried calling up both the numbers and they were switched off. I also got some automated call asking me to confirm the booking which anyway I did). I called their call center and they told me that the cab is somewhere in our area and again gave me the mobile number (that I got earlier on sms). I kept trying both the numbers and found them switched off. By then there was a delay of 25 min and I rushed to find two autos and barely managed to reach the railway station on time. I left a feedback on Meru's website and still haven't got any reply after 3 days. I am sure they don't care as they never checked on the travel day whether I travelled. Please don't book Meru if your journey timings are critical. I had tried other cabs such as Ola earlier and had better experience. I regret trying Meru and burning my fingers. Was this information helpful? |
I travelled with my brother in law (two families) and booked two cabs from Bangaore East railway station to RR Nagar, Bangalore. One from Meru and another from a competitor just to mitigate risk. The competitors' cab turned up exactly on time. Meru cab simply did not turn up. This was 15 days after the bad incidence I have mentioned above.
So in short if you are in a time critical situation, Meru will surely let you down. Don't book from them.