Meru Cabs — Arrogant behaviour of taxi driver and demanding of extra payment

Address:

https://meru.in

Reference : Meru Cabs booking reference number 65134158, Cab No TS08UF1981

I had a horrible experience with Meru Cabs last night when I was trying to come from Hyderabad Airport to my residence. My company had booked a cab for me but because of issues with my mobile number I could not contact the cab driver. I booked via Meru Cabs and put my luggage in the cab after which I got an email from my company that the cab driver was waiting. I wanted to cancel my ride with Meru Cabs as the car did not even start from the airport. However the cab driver created a nuisance saying that the trip OTP was shared with him and he would not cancel . He said I would have to pay Rs 895 towards charges for 25 km drive. I cancelled my company cab and went ahead with Meru, considering that I would have to pay Rs 895. When I reached home I got an invoice for Rs 896 but the cab driver demanded Rs 1200 and created a nuisance again. Since it was 3 am I had no choice but to pay this amount to the driver. The highly unprofessional behaviour of this driver and Meru Cabs is disgusting, and the demands for additional money without any invoice are unacceptable. Hence I am raising this complaint. I am attaching the invoice I received to my personal email id.