[Resolved] Meru Cabs — Complaint pending since 10 days, worst customer service ever Booking Ref. No. 43094944

kunwar batra

from Gurgaon, Haryana

Address:

New Delhi, Delhi

TRIP REPORT Customer Name Kunwar Booking Ref. No. 43094944 Mobile No. [protected] Cab No. HR55S8477 Report Srl No. MF35134266 TRIP DETAILS Date 07 Aug 2015 Pick up Location PREET VIHAR, PATPARGANJ Drop Location RAJA GARDEN Distance 39.1 km Start time 23:55 (hh:mm) End time 00:32 (hh:mm) Waiting Time 00:00 (hh:mm) Fare Rs. 639.00 Discount Rs. 0.00 Net fare Rs. 639.00 Rs. Convenience charge Rs. 0.00 Surcharges Rs. 0.00 Total amount Rs. 639.00 Service Tax* Rs. 35.78 Toll Charges reimbursed** Rs. 0.00 Total amount payable Rs. 675.00 Meru genie is the worst company to travel with. Booking id 43094944, for a travel distance of 25kms, you charged me for 39 kms which is a complete fraud. I understand there could have been a issue with the APP, my complaint was registered to be solved in 48 hours, after 48 hours an agent told me in will be resolved in 7 more hours by evening. Since 8 august nobody has called me and i have called Meru 8 times, and people have either disconnected saying we are transferring to supervisor but never did. Mr Sudeep after 48 hours said we are sorry your complaint is not here let me register again. After a week Mr Sundeep Reddy Mumbai, informed me that our CRT has sent you an email, but after 15 mins he himself accepted no email was sent in last 8 days. Once again he lied and said our supervisor will call you in 15 mins, i m giving you the surety, but again nobody called me back. Claims to be number on company and full of agents with Lies. I called again spoke to another agent and Mr zanghir as it was no more abt the money as i have spent more money on call with these people then i was actually complaining about. It was about a fraud and the way they treat us customers. So finally a supervisor Sagufta Arab from Mumbai promised me, my complaint would be resolved today. People full of lie say now my phone was not reachable, let me inform you i have a miss call alert option if my phone is not reachable i would no if somebody call me. Let me inform you stop making fool of your customers. I will complaint in consumer court with a proof of all call recordings and receipt and the distance traveled and all the calls record. And on every social media possible because you are liers.

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May 11, 2017

Complaint marked as Resolved

Meru Cabs customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2015

Meru Cabs Customer Care's response Hi Kunwar, Sorry for the inconvenience. We've alerted our team on this and necessary measures will be taken to ensure this is taken care going further and will get back. Regards, Team Meru

Aug 20, 2015

Updated by kunwar batra How many more days will take for your necessary measures as it is already 12 Days.

TRIP REPORT
Customer Name Kunwar
Booking Ref. No. 43094944
So finally after the social media pressure Meru 2 staff members and the manager called me and promise me a refund of first 170 then 150 more, . I told them as i was cheated i need a refund of my full trip as i dont want to use meru again. They said they dont have a compensation policy.
You have staff that make mistakes, you have supervisors that make false promises. You have staff who disconnects your calls. You have drivers and app which overcharge people and after all your mistakes you dont have a compensation policy.
The manager Michelle was adamant that thts the best we can offer, i was not there for a offer Michelle, i was there to fight for consumers, because one customer might not be alot for u, being a big brand. But as i have spent 10 days fighting you people, i can spend another 10 days. I have already spend more amount on calls.
So no matter how many more post, or how many more tweets, email, like and shares will require you to understand that one customer time and money is also important i will keep on doing this.

Michelle accepted that they cheated however still didnt provided me a proper resolution, what she offered me on call i denied and still wrote me a different email changing her words all together with a discount coupon, which they cleary not understand" I DONT WANT TO DO BUSINESS WITH A FRAUD COMPANY, WHO OVERCHARGES LIKE MERU, WHO STAFF INCLUDING THE SUPERVISORS & MANAGERS DOESNT CARE ABOUT THE CUSTOMERS, SO YOU PEOPLE CAN KEEP YOUR DISCOUNT COUPON TO URSELF" Kindly refund my amount that's all. As Michelle you accepted you people cheated, so you should compensate. But i understand Meru is also proving a big corporate doesnt care about one customer.

To Nirmal & Asha

You wrote me an email each regarding the resolution you were providing and i replied back with what i want also with some questions regarding your resolution. I understand you people are so busy that you can send an email first but if a customer reply you dont bother at all to revert that. Last 11 days has proved meru is so busy that the whole staff cannot resolve one single complaint.