[Resolved] Meru Cabs — Horrible experience

cvenkataraman

Address:	560037
Website:	www.merucabs.com

I want to share an (Horrifying) experience with meru cabs today.

I booked a trip from yemlur to r. T nagar (Approx. 15kms) in bangalore at 7.30pm and the below message chain is self-explanatory and explains the frustration. (Note: i deleted the message received at 7.45pm by mistake but i remember the driver assigned was mr. Nagaraj). 4 drivers were assigned to pick up and none of them turned up. Every time, i had to call the driver, who in turn would give me reasons for not coming and ask me to call meru call center. The call center folks would assign one more driver and the story repeats. I also an automated call to check if i informed the driver that i didn’t want to continue the trip, which was never the case.

Funny part of the story is, i also got a trip report for the ride that i didn’t make (I can provide the report if required). Looks like everything is possible with meru. This is not the first time that its happening but i have had similar experiences in the past as well.

I had to attend an important family function and meru ensured i missed attending it ontime. Finally i reached the place through ola. Though the price was high, atleast they turned up in time of need.

Even now, i am not sure if this message would reach you. But if it reaches, i hope you would be able to understand the pain that customers like us go through. I count on you and your management team to ensure such incidents doesn’t recur again.

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Sep 2, 2016

Complaint marked as Resolved

Meru Cabs customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2016

Meru Cabs Customer Care's response Hi Venkataraman, Thank you for bringing your concerns to our attention. On behalf of everyone at Meru, we want to apologize for the poor and inadequate service that you received. This situation is certainly unusual and we are really sorry for the inconvenience that may have caused. We strive for our client’s satisfaction and prioritize their needs. After a thorough review of your case, we assure that we had handle your case in a strict manner and also we have managed to pinpoint the reasons leading to this error. • Upon thorough review of the situation, in accordance with the investigation findings, the chauffer accepted his gaffe and has been held accountable, monetarily penalized and officially warned. • After we received your complaint, we had our Investigation team look into this elaborately and determine the causes. • It’s also worth knowing that we‘ll make sure that the people responsible for this are well aware of their mistake and its consequences. • We sincerely apologize for your unprofessional experience. Please accept our sincere apologies for inconvenience you have experienced on account of technical or personnel error and thank you for your loyal patronage. Assure you better service in future. Regards, Team Meru