[Resolved]  Meru Cabs — Mental Harassment and Agony because of Meru Cabs

Address:

Kolkata, West Bengal

Today I had booked a Kolkata meru cab service(Booking number[protected] from Behala to Howrah as I had a scheduled train at 12:40 PM. I booked it way ahead for 9:45 AM pickup. Generally they send the details of the driver 15 mins prior to boarding. When I did not receive a response, I called the the service provider in their customer care at 9:40 when they informed me that the cab would be delayed by 15 mins. At 10:10 when I called they said that the cab was cancelled. Thereby I had to book a different Cab from Ola and that caused a major harassment. I was travelling with my father in law and sister in law with 3 kids, of them one of Autistic. My sister in law missed the train and finally I had to stop through an emergency stop. Police logged a complain against me and we somehow managed to not un-boarding the train and visit the police station. I am on the train now, and the police noted down our berth numbers and have told that we have to pay a hefty fine. I would like to sue Meru for the mental agony, harassment.